Questions to Ask Before Choosing an HVAC Company

hvac unit

Whether you’re new to the area or have found yourself unhappy with your previous HVAC (heating, ventilation, air conditioning) installation and repair experiences, you’ll need to ask a few questions before choosing a company that works best for you. McIntire HVAC and Electrical suggest you consider the following when choosing a new HVAC company:

Does the company have a heating and air conditioning license?

State licensing is a requirement, and a company should never refuse to offer their license number. Be certain to ask for it.

Does the company have Liability Insurance?

Even with the most skilled contractors, mistakes can happen. Always ask for proof of liability insurance to protect against any damage that may occur during installation.

How many years of experience does the company have?

You trust these contractors not only to get the job done right but to still be in business for the lifetime of your warranty. You should also consider asking if the company has a permanent address. This helps to certify stability.

Does the company serve both residential and commercial properties?

With this qualification, the company is sure to have a broader range of experience. You then have the added bonus of a greater number of testimonials and references.

Does the company offer a guarantee and warranty?

Sturdier companies will be able to offer stronger guarantees. While manufacturer warranties will vary between products, installation warranties will help to give you peace of mind.

Does the company offer financing?

While financing your HVAC service may not be a necessary option, it’s certainly a bonus and confirms the permanency of the company.

Does the company provide you with a variety of choices?

A company that wants to guarantee your continued happiness and patronage will offer a variety of products, be able and willing to explain each, and offer suggestions.

Does the company have knowledge in energy efficiency and green solutions?

A company that hopes to be sustainable should be able to propose solutions for you to be the same. Ask if they offer a free analysis to determine the benefits of exchanging your current system for a more energy efficient option.

Can the company provide references and testimonials?

Ask if you can be shown customer reviews of their services. A company with outstanding testimonials will be more than happy to share this information. If you feel more comfortable speaking directly to a person, ask the company if they can provide three phone numbers of past clients.

How is the customer service?

When dealing with a problem in your home, you want to make sure that you can have open and honest communication with the person you hire to remedy the situation. Here are some things to think about when you begin speaking to a company:

  • Are they easy to reach?
  • Are they attentive?
  • Are they quick to respond?
  • Are they willing to offer maintenance tips?
  • Are they willing to spend time with you?
  • Are they good at listening to and understanding your concerns?

If you have any questions regarding the tips above, contact McIntire HVAC and Electrical. Servicing Hagerstown, Maryland, and the surrounding areas, McIntire HVAC and Electrical is the Mid-Atlantic Region’s premier heating and cooling company.